At Be Well, we are incredibly grateful to be as busy as we are, but with that comes a high demand for a limited number of appointment slots. We have a strict cancellation policy to ensure that we can fill any spots that come available with people who have put their names on our waitlists.
We empathize that life can happen & last-minute things can take us by surprise.
As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours' notice, or miss their appointment, will be charged:
ACUPUNCTURE CANCELLATION POLICY LATE/LAST-MINUTE CANCELLATION: $ 35 NO SHOW FEE: $50
In the case of late cancellations, we try our best to reach out to the waitlist to fill the spot that was canceled within the late cancellation period (within 24 hours of the appointment). If we are not able to fill that spot, the person who canceled will be subject to a late cancellation charge. Patients will be sent an email informing them of the charge if their appointment was not able to be filled.
Acupuncture - Arriving late for your appointment policy:
Any patient who arrives more than 5 minutes late for their scheduled appointment will result in their appointment needing to be canceled & a late cancellation fee of $25 will be charged. It is imperative to keep the Registered Acupuncturist on time for all patients during her 15 hours of the clinical day.
There are 6 components to each individual acupuncture session.
1) Entry to the clinic, introduction, use of the washroom, escort to the designated treatment room 2) Consultation, treatment plan consent, signature, and prep time given to the patient to get ready for a session in the treatment room 3) Application time of the administration of the prescribed acupuncture points/modalities of treatment of consented treatment plan/acupuncture session. 4) Rest time for patients during their therapeutic session 5) End of sessions, honor treatment plan, withdrawal/disposal of all points prescribed, tuina etc 6) End-of-session signature/initial to close treatment plan, payment, rescheduling, the closing of questions/concerns & farewell.
Therefore, please take into consideration that the "only 5-10-15 minutes late" is timed by 6 on the Registered Acupuncturist's day & the quality, quantity, and safety of each patient following your scheduled appointment would be compromised should she make you the exception.
Please know, the Registered Acupuncturist is trying her absolute best, so that every patient receives the best quality, quantity, and safe care possible.
MASSAGE CANCELLATION POLICY LATE/LAST-MINUTE CANCELLATION: 50% OF APPOINTMENT COST NO SHOW FEE: FULL PRICE OF APPOINTMENT
CHIROPRACTIC CANCELLATION POLICY NO SHOW FEE: FULL PRICE OF APPOINTMENT
Here are recommended methods to cancel your appointment to avoid or minimize any potential for late cancellation charges: 1) Call: 705-983-0511 speak with the Be Well receptionist - Monday-Saturday 2) Leave a voicemail - our voicemail system is available 24/7 3) Email: email@example.com
What Our Clients Are Saying
"I absolutely love everything about this place. The location, cleanliness, atmosphere, staff and services are amazing! I booked online and had an appointment the next morning. There was no paperwork upon arrival, all my information was taken online. Super easy and convenient. I always look forward to my next visit." K.G