ACUPUNCTURE CANCELLATION POLICY LATE/LAST-MINUTE CANCELLATION: HALF THE FEE OF THE APPOINTMENT NO SHOW FEE: FULL FEE OF APPOINTMENT
In the case of late cancellations, we try our best to reach out to the waitlist to fill the spot that was canceled within the late cancellation period (within 24 hours of the appointment). If we are not able to fill that spot, the person who canceled will be subject to a late cancellation charge. Patients will be sent an email informing them of the charge if their appointment was not able to be filled. Acupuncture - Arriving late for your appointment policy:
Any patient who arrives more than 5 minutes late for their scheduled appointment will result in their appointment needing to be canceled & a late cancellation fee of $25 will be charged. It is imperative to keep the Registered Acupuncturist on time for all patients during her 15 hours of the clinical day.
There are 6 components to each individual acupuncture session.
1) Entry to the clinic, introduction, use of the washroom, escort to the designated treatment room 2) Consultation, treatment plan consent, signature, and prep time given to the patient to get ready for a session in the treatment room 3) Application time of the administration of the prescribed acupuncture points/modalities of treatment of consented treatment plan/acupuncture session. 4) Rest time for patients during their therapeutic session 5) End of sessions, honor treatment plan, withdrawal/disposal of all points prescribed, tuina etc 6) End-of-session signature/initial to close treatment plan, payment, rescheduling, the closing of questions/concerns & farewell.
Therefore, please take into consideration that the "only 5-10-15 minutes late" is timed by 6 on the Registered Acupuncturist's day & the quality, quantity, and safety of each patient following your scheduled appointment would be compromised should she make you the exception.
Please know, the Registered Acupuncturist is trying her absolute best, so that every patient receives the best quality, quantity, and safe care possible.
Here are recommended methods to cancel your appointment to avoid or minimize any potential for late cancellation charges: 1) Call: 705-983-0511 speak with the Be Well receptionist - Monday-Saturday 2) Leave a voicemail - our voicemail system is available 24/7 3) Email: bewellacupunctureclinic@gmail.com